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HBF 5-star award

Five stars for excellent service

It’s always nice to be rewarded, but this time it’s really special. Thanks to our homeowners, we’re celebrating being the only UK housebuilder to receive a 5-star rating for customer satisfaction, twelve years running. This means that more than nine out of ten customers would recommend us to a friend.  We’re thrilled to be officially recognised in this independent survey by the Home Builders Federation (HBF) for the commitment we have to delivering excellent service to our customers.

What do our homeowners say?

Jack Roberts, Kingsman Court – Clacton-on-Sea
“Downsizing has given us both a new lease of life. I didn’t have much time in our previous home to socialise or enjoy my hobbies, as a lot of my time was spent looking after the house or gardening, but McCarthy & Stone now takes care of this for us. We’ve made some great friends and are busier now than ever – but for all the right reasons.”

Sheila Haydock

Sheila Haydock, Rockhaven Court – Horwich
“After a 12 month period of careful research and planning, my husband and I decided to ‘right-size’ to our one bedroom apartment at Rockhaven Court. With a smaller home to maintain and smaller annual bills, we are now able to pursue our passions such as travelling and hobbies, and the excellent communal areas at the development mean that there is always someone to talk to. Our house manager, Sharon, really is second to none – she’s fantastic at creating an excellent home environment and it wouldn’t be the same without her.”

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